Contact
Get in Touch
We're here to help. Fill out the form below to reach us
Address
Changsha Saiyisi Technology Co., Ltd.
Room 403, Building 6, 169 Renmin East Road, Changsha Economic and Technological Development Zone, Hunan, China, 410100
Business Registration No.: 91430100MA4QYXNG01
Phone
(+86) 189 3248 3051
support@awp-parts.com
Business hours
Monday to Friday
From 8:30 AM to 6 PM
FAQs
Find quick answers to our most common questions.
Orders & Shipping
How can I track my order?
You’ll receive a tracking link via email once your order ships.
How long will delivery take?
Delivery times vary by product and shipping origin. Eligible US local-warehouse products generally arrive in 5–7 business days after dispatch; products shipped from China usually take longer. Please see our Shipping Information page for destination-specific estimates.
Do you offer international shipping?
Yes, we ship to most countries worldwide.
Can I change my shipping address after ordering?
Please contact us within 24 hours to update your address.
What should I do if my package is lost?
Reach out to our support team and we’ll help resolve the issue.
Returns & Support
What is your return policy?
We accept return requests within 30 days after delivery for eligible unused, uninstalled items, including sale-priced products. See our Refund Policy for full requirements.
How do I start a return?
Contact our support team to receive return instructions.
Do you cover return shipping?
For returns due to an incorrect order or change of mind, customers pay return shipping. SAIYIS covers return shipping when a confirmed defect or our fulfillment error caused the return. Contact us for authorization and instructions.