Warranty Policy
SAIYIS AWP Parts Warranty
SAIYIS provides a one-year warranty from the original purchase date for all products we sell. Unless otherwise stated, this warranty covers all brand-new replacement parts.
If you experience a warranty issue with any product purchased from SAIYIS, please contact our technical support team at support@awp-parts.com or via our contact page. Our experienced technicians will help you diagnose the issue and determine the appropriate solution. If a return is required, we will provide a prepaid shipping label and guide you through the return process.
Once the product is returned and evaluated, SAIYIS will choose to repair or replace the item within the scope of the warranty based on the actual situation.
Warranty Coverage
The SAIYIS warranty covers manufacturing defects and component failures under normal use conditions.
- Normal wear and tear
- Installation, disassembly, or inspection labor costs
- Damage caused by component failure or manufacturing defects resulting in rental fees
- Downtime, machine damage, production loss, or incidental/consequential damages
Any unauthorized modification or disassembly of parts will void the warranty.
New Products Under Warranty
Please note: any new product that develops an issue within the one-year warranty period will need to be returned to the original manufacturer for warranty evaluation. The manufacturer's warranty evaluation process may take a longer period of time.
Contact Us
For warranty claims or technical assistance, please reach out to us:
- 📧 Email: support@awp-parts.com
- 📞 Phone: 1-800-841-1659
- 💬 Submit a support request