Shipping Policy

SAIYIS is operated by Gason Technology Limited. We aim to provide reliable and transparent shipping services for aerial work platform replacement parts and equipment. Shipping options, costs, and delivery times depend on the product, fulfillment warehouse, destination, order weight, and selected shipping method.

1. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation, Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays will normally be processed on the next business day.

Some oversized items, bulk orders, or products requiring special freight arrangements may need additional processing time.

2. Shipping Locations & Delivery Times

Products Shipped from Our US Warehouses

Selected products are fulfilled from our US warehouses in New Jersey and California.

• Estimated delivery within the United States: 5–7 business days after dispatch.

Products Shipped from China

Other products may be fulfilled from our warehouse in Changsha, China.

Estimated delivery times after dispatch:

• North America: 10–20 business days

• Europe: 15–25 business days

• Other regions: 20–35 business days

These are estimated transit times, not guaranteed delivery dates. They exclude order processing and may vary due to product availability, destination, carrier operations, customs clearance, or other circumstances beyond our control.

Not every product is eligible for US warehouse fulfillment. Customers are welcome to contact us before ordering to confirm a product's shipping origin and estimated delivery time.

3. Shipping Methods & Costs

Shipping rates depend on the products ordered, destination, total shipment weight, and available delivery methods.

Economy Shipping

Complimentary Economy Shipping is available for qualifying orders weighing up to 100 kg in eligible shipping regions.

This may include orders weighing 10–30 kg when the destination and products qualify for Economy Shipping.

Free shipping is not guaranteed for every product or destination. Available options and final charges are shown at checkout.

Standard & Expedited Shipping

Paid shipping options may be available depending on the destination and shipment weight.

For orders weighing 10–30 kg that require air express or expedited delivery, shipping costs must be quoted individually. Please contact us before placing an expedited shipping order.

Heavy Freight — Orders Over 100 kg

All orders exceeding 100 kg, including complete scissor lifts and other heavy equipment, require an individual freight quotation, regardless of the shipping method.

Some oversized shipments or deliveries to certain international destinations may also require individual quotations.

For a freight quote, please provide the part numbers, quantities, delivery address, and preferred shipping method.

Important: Shipping Quotation Placeholder

A shipping charge of US$9,999 displayed at checkout is a temporary placeholder indicating that an individual freight quotation is required.

This is not an actual shipping price. Please do not pay this amount.

Contact our support team to obtain the correct freight cost and payment arrangements before placing your order.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided by email when available.

You can use the tracking number to check shipment progress through the carrier's tracking service.

For some freight or sea shipments, tracking information and update frequency may differ from standard parcel delivery.

5. International Shipping, Customs & Import Duties

SAIYIS ships to many international destinations, subject to carrier availability and shipping restrictions.

International orders may incur customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless otherwise specified at checkout or in a confirmed shipping quotation, these charges are the customer's responsibility.

Customs processing may affect estimated delivery times.

6. Delayed, Lost, or Damaged Shipments

If your shipment is significantly delayed, appears lost, or arrives damaged, please contact our support team as soon as possible.

For damaged deliveries, please retain the packaging, take photographs of the damage, and provide your order number to help us investigate.

We will assist you in reviewing the shipment status and resolving delivery issues in accordance with the applicable order terms.

7. Contact Us

For shipping questions, delivery estimates, tracking assistance, or freight quotations, contact SAIYIS:

Email: support@awp-parts.com

Customer Service (Hong Kong) / Fulfillment Support (Mainland China): +852 9600 8551 / (+86) 189 3248 3051

WhatsApp: +86 180 0841 1659

WhatsApp Direct Link: https://wa.me/8618008411659

Website: https://www.awp-parts.com

Our support team can help confirm shipping availability, freight costs, and estimated delivery times before you order.

Last updated: October 27, 2026.