Return and Refund Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, uninstalled, and in substantially the same condition as received. It should include its original packaging, accessories, manuals, and other supplied components. You must also provide the receipt or other proof of purchase.

To request a return, contact us at zhoubo@awp-parts.com before sending the item. Returns sent without prior authorization may not be accepted.

Approved returns must be sent to:

206 Talmadge Rd, Edison, NJ 08817, USA
Contact: 206ozmnj@gmail.com

We will provide return instructions after your request has been reviewed.

Return Shipping Costs

For returns caused by a change of mind, ordering the wrong item, incorrect fitment selection, or other reasons not caused by us, the customer is responsible for arranging and paying all direct return shipping costs.

Original free-shipping eligibility, including free air shipping for qualifying shipments up to 5 kg or free sea shipping for qualifying shipments up to 20 kg, does not mean that return shipping is free.

If an item is defective, damaged in transit, materially different from its description, or incorrectly shipped by us, please contact us before returning it. After verification, we will provide an appropriate remedy and cover reasonable return shipping costs when required.

Do not return an item freight collect or cash on delivery unless we have agreed to this in writing.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If the item is defective, damaged, incomplete, or different from what you ordered, contact zhoubo@awp-parts.com as soon as possible.

Please include your order number, a description of the issue, and clear photographs or videos showing the item, packaging, shipping label, and reported problem. We will review the information and provide repair, replacement, return, or refund instructions as appropriate.

This policy does not limit any mandatory legal rights that apply to defective or non-conforming goods.

Exceptions and Non-Returnable Items

The following items may not be eligible for our voluntary 30-day return policy:

• Products manufactured, modified, configured, or sourced specifically to the customer’s specifications

• Clearly personalized or made-to-order products

• Products that have been installed, used, altered, damaged after delivery, or returned with missing components

• Hazardous materials, flammable liquids, gases, or other products subject to transportation restrictions

• Gift cards

• Items clearly identified as final sale or clearance, except where a return is required by applicable law

Please contact us before ordering if you are unsure whether a product is returnable.

These exclusions do not override any mandatory rights that apply under consumer-protection law.

Fitment and Compatibility

Customers are responsible for reviewing product specifications, measurements, model numbers, voltage, connector type, load capacity, and other compatibility information before ordering.

If you are unsure whether a part is compatible with your equipment, contact us before placing the order. A product ordered using incorrect customer-supplied fitment information may be treated as a change-of-mind return, with return shipping paid by the customer.

Exchanges

The fastest way to receive a different item is to request a return for the original item and, after the return is approved, place a separate order for the replacement.

If the exchange is required because we sent an incorrect or defective item, please contact us so that we can arrange an appropriate solution.

Order Cancellations

You may request cancellation of an order at any time before it has been fulfilled or shipped. A cancellation request does not guarantee cancellation.

If production, customization, procurement, packing, or shipment has already begun, the order might no longer be cancellable or costs already incurred might be deducted where permitted by applicable law. This does not limit any mandatory cancellation or withdrawal rights.

To request cancellation, contact zhoubo@awp-parts.com immediately and include your order number.

European Union and EEA Right of Withdrawal

If you are a consumer in the European Union or European Economic Area and the applicable law provides a statutory right of withdrawal, you generally have 14 days after receiving the goods to notify us that you wish to withdraw from the purchase without providing a reason.

For orders containing multiple goods delivered separately, the statutory period generally begins when the final item is received.

To exercise this right, contact zhoubo@awp-parts.com with a clear statement that you wish to withdraw from the purchase. After notifying us, you must return the goods within the legally applicable period.

Unless the goods are defective, incorrect, or otherwise non-conforming, the customer is responsible for the direct cost of returning the goods. Heavy or oversized industrial products can be expensive to return. Please contact us before ordering if you require an estimate of potential return shipping costs.

You may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics, and operation. You may be responsible for diminished value caused by handling beyond what is reasonably necessary.

Where required by law, we will refund the purchase price and the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from an upgraded or expedited delivery method are not refundable unless required by law.

We may withhold reimbursement until we receive the returned goods or you provide acceptable evidence that they have been sent back, whichever occurs first.

The statutory right of withdrawal might not apply to genuinely made-to-order or clearly personalized products and certain other legally exempt goods.

Refunds

We will notify you after receiving and inspecting your return and tell you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund.

For statutory European withdrawal requests, refunds will be handled within the timeframe required by applicable law, subject to any lawful right to withhold reimbursement until the goods or proof of return have been received.

If more than 15 business days have passed since we approved your refund, contact zhoubo@awp-parts.com.

Contact

For questions about returns, cancellations, damaged items, compatibility, or refunds, contact:

zhoubo@awp-parts.com